Terms and Conditions

Welcome to Dorakadapaliya.com. These Terms and Conditions govern your access to and use of our website, as well as the purchase of products from New Anthoney’s Farms Pvt Ltd. By accessing this website and/or purchasing products, you agree to adhere to the following terms and conditions

Definitions

  • “Website” refers to Dorakadapaliya.com.
  • “Company” refers to New Anthoney’s Farms Pvt Ltd.
  • “Customer,” “you,” or “your” refers to the individual or entity accessing this website and/or purchasing products from the Company.
  • “Products” refer to the items offered for sale on this Website.

Use of website

 

  • By accessing the Website, you confirm that you are at least 18 years of age or are accessing the site under the supervision of a parent or guardian.
  • You agree to use the Website only for lawful purposes and in compliance with these Terms and Conditions.
  • You are responsible for maintaining the confidentiality of your account information, including your password.

Orders and Acceptance

  • All orders placed through the Website are subject to acceptance by the Company. We reserve the right to refuse or cancel any order for reasons such as product availability, errors in pricing or product information, or issues identified by our fraud detection team.
  • Upon placing your order, you will receive a confirmation email and text message. This acknowledgment does not constitute acceptance of your order.

Pricing and Payment

Product Pricing:

  • All prices listed on the Website are in Sri Lankan Rupees (LKR) and include applicable taxes unless stated otherwise.

Payment Process:

  • At the time of purchase, the amount corresponding to the listed price of the product(s) will be held by us through your chosen payment method. This amount is an estimate based on the initial order.

Final Pricing Adjustment:

  • The final price of your order will be determined based on the actual weight of the product(s) at the time of delivery. After confirming the weight, we will recalculate the total price.

For cash on delivery and card on delivery:

  • The customer must pay the final invoice value upon delivery.

For online payments:

  • If the final amount is less than the held amount, the difference will be refunded to your original payment method.
  • If the final amount exceeds the held amount, you are required to settle the balance by cash or card payment at the time of delivery.

Price Changes:

  • The Company reserves the right to change product prices at any time without prior notice. However, the price applicable to your order will be the price at the time of your initial purchase.

Shipping and Delivery

Delivery Timeframe:

  • We strive to deliver all orders within 3 business days from the date of purchase. Please note that deliveries will not be made on Poya Days, Sundays, and Mercantile holidays. Orders placed on these days will be processed on the next available business day.

Island-wide Delivery:

  • We offer delivery services across Sri Lanka. If delivery is not possible to certain areas, we will inform you promptly.

Delivery Charges:

  • There are no delivery charges applicable to any orders placed on our Website. Customers do not need to pay any additional fees for delivery, regardless of the order size or value.

Returns and Refunds Policy

Eligibility for Return:

As New Anthoney’s Farms Pvt Ltd, our goal is to consistently provide you with the highest quality produce and fine food products. We are committed to ensuring your satisfaction with every purchase.
  • Returns are accepted only if the product is found to be faulty due to an error on our part, such as receiving incorrect items or damaged products. The product must be returned in its original condition, unused, and with all tags and packaging intact.
  • If you are not satisfied with a product, please contact our customer sales team at 075 9 875 875. We are dedicated to resolving any issues related to the quality, quantity, or service. Our products are clearly labeled with a packed date or use-by date, indicating the recommended consumption period.

Non-Returnable Situations:

We do not honor returns or refunds in the following situations:
    • If the claim is not made within 24 hours of the product being delivered or picked up.
    • If the product has not been stored appropriately.
    • If the product is consumed outside of the recommended consumption time.
    • Change of Mind: Please note that we do not offer refunds or replacements if you simply change your mind regarding our products.

Return Process:

To request a return, contact our customer support team at 075 9 875 875 on the same day you receive the product. Provide your order number and details of the issue. Our team will provide you with return instructions and authorization if applicable.

Return Shipping:

If the return is due to a fault on our side, we will collect the return items after confirmation.

Refunds:

Once we receive and inspect the returned product, we will process your refund within 3 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account depending on your payment provider.

Intellectual Property

Copyright:

The Website’s content is protected under the Copyright Act No. 36 of 2003 of Sri Lanka. You may not reproduce, distribute, modify, or create derivative works from any content on the Website without prior written consent from the Company. Unauthorized use of copyrighted material may result in legal action.

Trademarks:

All trademarks, service marks, and trade names used on the Website are the property of the Company or other entities. These trademarks are protected under the Trademarks Act No. 26 of 2001 of Sri Lanka. You may not use any trademarks found on the Website without the prior written consent of the trademark owner.

Intellectual Property Rights:

The Company holds all rights, titles, and interests in and to the intellectual property associated with the Website. Your use of the Website does not grant you any rights to the Company’s intellectual property beyond what is explicitly stated in these Terms and Conditions.

Reporting Infringements:

If you believe that any content on the Website infringes your intellectual property rights, please notify us promptly at [Insert Contact Information]. We will review the matter and take appropriate action as necessary.

Limitation of Liability

  • The Company shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of or inability to use the Website or the purchase of products from the Website.
  • The Company makes no warranties or representations about the accuracy or completeness of the content provided on the Website.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts located in Sri Lanka.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to Terms and Conditions

The Company reserves the right to modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after any changes constitutes your acceptance of the new Terms and Conditions.

Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at 075 9 875 875.

Thank you for visiting Dorakadapaliya.com. We appreciate your business!